Privacy Policy
Last updated: Draft — pending review
This policy explains how TerraNouva Migrations collects, uses and protects personal information when you use this website or submit an enquiry.
Information we collect
When you submit a consultation enquiry we collect your name, email address, WhatsApp number, country of residence, visa pathway and package of interest, and the description of your goals that you choose to provide.
Please do not include passport numbers, immigration reference numbers or other sensitive documents in the enquiry form.
How we use your information
We use your information only to respond to your enquiry, provide the services you request and, where relevant, manage our relationship with you.
Legal basis
We process enquiry data on the basis of your consent and to take steps at your request before entering into a contract.
Storage and retention
Enquiries submitted through this website are delivered to our team by email and are not stored in a website database. We retain correspondence only for as long as needed for the purposes above.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal data, to object to processing and to withdraw consent. You also have the right to complain to the Information Commissioner’s Office (ICO).